Laurelle Antique Jewellery was created out of a passion for unique, individual and distinctive antique jewellery. Genuine and high quality antique jewellery is increasingly hard to source and we specialise in identifying and bringing these rare pieces to you.
Laurelle Antique Jewellery is part of the Antique Jewellery Group where a vast array of rare and distinctive pieces can be found at www.antiquejewellerygroup.com
We accept Etsy Direct Checkout or BACS, PayPal, Cards, Cheques and Cash.
LAYAWAY SCHEME
Layaway is an agreement whereby we reserve an item for you until you have completed all the payments necessary to pay for your item.
As in most instalment plans the customer does not receive the item until it is completely paid for.
Our Layaway Plan is for items over £500.
We welcome Layaway payments and using the Repayment Calculator on our website you can be in full control of your Deposit amount and Repayment duration to suit your circumstances.
If goods purchased on layaway are later returned, or , in the meantime the customer changes their mind, a 15% restocking administration fee is applicable to cover our costs in re-listing and re-marketing the item.
If you wish to take advantage of our Layaway Scheme please call us on 0333 700 4500 or contact us directly.
All items are sent by Royal Mail Special Delivery or Royal Mail International Signed For. In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.
All our items are Gift Wrapped with Insurance.
• Goods will be shipped within 48 hours upon clearance of payment
• We ship 5 days a week
• Please note that if paying using PayPal that we will only post items to the address listed with PayPal
All orders are shipped to the billing address, where a customer requires an alternative shipping address we require proof of billing address in the form of ID / utility bill / driving licence. We will also require validation of the connection with the shipping address.
It is our policy not to ship to Indonesia or use any Escrow Service.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
RETURNS & REFUNDS
As this purchase has been made through the distance selling regulations you are entitled by law to cancel this order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.
If for any reason you are not happy with your purchase we will give you a full refund and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.
Items must be returned tracked and fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.
Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.
Return postage will be paid by the buyer.
International returns will need to be clearly marked as a returned goods. Country of origin UK. Failure to do so will result in an import duty charge, which will be deducted from any refund amount.
MISREPRESENTATION
Unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount.
We will not consider the opinion of any other 3rd party.
Should you feel that your item has been misrepresented then please return the item within 14 days and we will pay for an independent assessment to be carried out by a qualified and experienced gemmologist / antique jewellery expert.
Any unauthorised testing will result in no refunds being made under any circumstances.
If the item has been proven to be misrepresented you will receive a full refund and your shipping costs refunded.
This privacy policy sets out how Antique Jewellery Group uses and protects any information that you give Antique Jewellery Group when you use this website. Antique Jewellery Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Antique Jewellery Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.07.2018.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Antique Jewellery Group
C/O Colman Whittaker & Roscow
20 Mannin Way
Lancaster Business Park
Caton Road
Lancaster
Lancashire
England
LA1 3SW
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.